At Ikepo Afrodelight Foods, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our business, whether in-store, through our website, or other means. Please read this policy carefully to understand our practices regarding your personal information.
1. Information We Collect
We may collect and process the following types of personal information:
- Personal Identification Information: Name, email address, phone number, postal address, and other contact details when you make a purchase or register an account with us.
- Payment Information: Credit or debit card information, billing address, and transaction details when you make a purchase.
- Technical Information: IP address, browser type, and usage data when you visit our website.
- Order Information: Details about your order history and preferences.
- Feedback and Inquiries: Information provided when you contact us via email, phone, or through customer feedback forms.
2. How We Use Your Information
We use your personal information for the following purposes:
- Order Processing and Delivery: To fulfil your orders, process payments, and arrange for deliveries or pickups.
- Customer Support: To communicate with you and respond to inquiries, requests, or complaints.
- Marketing: With your consent, we may send you promotional emails or offers about our products, services, and events. You can opt out of these communications at any time.
- Improving Our Services: To analyse data for improving our products, services, and website.
- Legal Obligations: To comply with GDPR which applies to businesses operating within England and Wales in handling data of customers ensuring they are used fairly and lawfully.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third-party companies that assist us in operating our business, such as payment processors, delivery services, and marketing platforms.
- Legal Obligations: To comply with legal obligations such as request by Law Enforcement or Regulatory Authorities, if required by law. To protect the rights, property, or safety of Ikepo Afrodelight, our customers, or others.
4. Data Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. We use secure technologies such as encryption and secure servers to ensure the safety of your data. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct any inaccurate or incomplete information.
- Deletion: You may request the deletion of your personal data, subject to certain legal obligations.
- Opt-Out: You can opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand your preferences and provide personalised services. You can set your browser to refuse cookies, but this may affect the functionality of our website.
7. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Please check back periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Ikepo Afrodelight Foods Ltd
Unit 10A Phase 1 New Road Industrial Estate, Grace Road, Sheerness ME12 1DB
Email: info@ikepoafrodelight.co.uk
Phone: 07887076655
Effective Date: 05 September 2024