Returns, Exchange, and Refund Policy
At Ikepo Afrodelight Foods, customer satisfaction is our top priority. We are committed to providing high-quality products and services. If for any reason you are not satisfied with your purchase, please review our returns, exchange, and refund policy below:
1. Returns and Exchanges
- Perishable Items: Due to the nature of perishable goods, we do not accept returns on items such as fresh produce, dairy, meat, seafood, and other items with a short shelf life. However, if these items are damaged, spoiled, or of poor quality upon delivery, please contact us within 24 hours for a resolution.
- Non-Perishable Items: For non-perishable items (e.g., canned goods, packaged foods, household items), returns and exchanges can be made within 7 days of purchase. The items must be in their original condition, unopened, and with the original packaging. Please provide your receipt or proof of purchase.
- Special Cases: For items such as health products, and personal care items, returns are not accepted unless they are faulty or damaged. If you receive a defective or damaged product, please contact us immediately.
2. Refunds
- Refund Eligibility: Refunds are available for damaged, defective, or incorrect items. If you receive a product that is faulty or not what you ordered, please contact us within 7 days of purchase to initiate a refund. Proof of purchase and photos of the damaged or defective item may be required.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Non-Refundable Items: Perishable goods, items on sale, and gift cards are not eligible for refunds unless they are damaged or defective.
3. How to Initiate a Return, Exchange, or Refund
- Please contact our customer service team at info@ikepoafrodelight.co.uk with your order number, receipt, and details of the issue.
- If returning an item in-store, please bring the item and proof of purchase.
4. Conditions
- All returns and exchanges must be made within the specified timeframes.
- Items must be in their original packaging, unused, and in the same condition as when purchased.
- We reserve the right to refuse a return, exchange, or refund if these conditions are not met.
5. Contact Us
If you have any questions or concerns about our returns, exchange, and refund policy, please contact us at info@ikepoafrodelight.co.uk. We are here to help and ensure that you have a positive shopping experience with us.
Thank you for shopping at Ikepo Afrodelight Foods Ltd.